Please reach out to regard ing any damaged items and include photos of the damaged product and packaging.

In the event that the bottle sustains major damage during transit, Lovescotch will refund or replace the product. LoveScotch will not ship packaging that was not requested free-of-charge but will for a secondary shipping fee.ĭue to state regulations, LoveScotch is only able to accept alcohol returns in the event that the product is spoiled. If original packaging is desired, a note must be included in the order. LoveScotch does not guarantee that bottles are shipped in their original packaging. Boxes, Army Post Offices (APO), Fleet Post Offices (FPO), or freight forwarding companies. LoveScotch is not responsible for damaged wines due to ground services. Shipment of these items may be delayed at the LoveScotch team's discretion to prevent heat damage or freezing. Wine and other delicate products may be weather sensitive. Shipping charges are not refundable and returned orders incur a secondary shipping charge to cover the return shipping fee. Orders that are refused or returned after three (3) delivery attempts shall be refunded for the value of the product only. Ground shipping times are best estimates, but are not guaranteed by the shipping couriers. If an additional delivery attempt is need, an additional delivery fee will be required. The carrier will attempt delivery three times before it is returned to sender. We are unable to guarantee a specific delivery date. Once tracking is assigned, your order should be delivered within 5-7 business days. Orders shipping via the Saver rate (where available) take approximately 5-7 days to have local carrier tracking assigned. Please allow up to three (3) business days to process shipping orders. Orders are processed and shipped from the LoveScotch facility Monday through Friday. If an adult is unavailable to sign for the package, it may be returned.

Couriers will require a proof of ID before delivery. All shipments require a signature from an adult twenty-one (21) years of age or older per federal law.

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